Shipping & Delivery

Effective Date: [Insert Date]

A SERENA is committed to ensuring prompt and secure delivery of your orders. This Shipping & Delivery Policy outlines our available options, costs, and delivery times.

1. Shipping Options

  • Standard Shipping: Estimated delivery within 3-7 business days across Australia.
  • Express Shipping: Estimated delivery within 1-3 business days (subject to availability).
  • International Shipping: For orders outside Australia, please contact us for further details.

2. Shipping Costs

Shipping charges are calculated based on order weight, dimensions, and destination. Free shipping may be available for orders over a specified amount. Please refer to our website for current offers.

3. Order Processing

Orders are typically processed within [e.g., 1-2] business days. During peak periods or special promotions, processing times may be longer.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number by email. You can use this number to monitor the progress of your delivery.

5. Delays and Issues

While we aim to meet our delivery estimates, unforeseen delays may occur due to weather, logistics, or other factors. If you encounter any issues, please contact our customer support for assistance.

6. Contact Information

For shipping-related questions, please reach out to: