Refund & Returns Policy

Effective Date: [Insert Date]

At A SERENA, your satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund & Returns Policy provides the guidelines for returning products.

1. Eligibility for Returns

  • Returns: Products may be returned if they are defective, damaged, or not as described. Items must be unused, in their original packaging, and returned within [e.g., 14] days of receipt.
  • Exclusions: Certain products (such as perishable goods or personalized items) may not be eligible for return. Details will be provided on the product page.

2. How to Request a Return or Refund

  • Contact Us: Please reach out to our customer support with your order details and reason for return. We will issue a Return Authorization Number and provide instructions for the return process.

3. Condition of Returned Items

Items must be in the same condition as when received, including all original packaging, accessories, and documentation.

4. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. If approved, a refund will be processed to your original method of payment within [e.g., 7-10] business days.

5. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a defective product. In such cases, we may cover return shipping costs.

6. Exchanges

If you prefer an exchange rather than a refund, please contact us and we will assist in arranging the exchange.

7. Contact Information

For any questions or to initiate a return, please contact us at: